Frequently asked questions

Collapsible content

Are the boxes filled from the bottom?

No, boxes are filled from the top only. The remainder of the box is filled with box filler.

What are the box sizes?

Size dimensions have been listed in the description section of each product. All sizes are provided in cm (diameter/ height). Please ensure you choose the correct size before ordering as we do not take responsibility for wrong sizes being selected.

What food items can be included inside the box?

PBC boxes can include any of the food items listed in the ‘food contents’ tab.  Please ensure that you visit the allergies section on our website and make yourself aware of any possible allergens before choosing your food content. In this section you will find the ingredients of all of the food items we provide.

What if we would like food that is not listed in the tab?

If you would like a specific food item that is not on the list you can add it to the food choice text box. If we are unable to include the requested food we will contact you directly via email or SMS. If we do not receive a response within 24 hours the requested item will not be included in your box.

Do you include alcohol in the boxes?

We do not include any alcoholic drinks inside boxes. All food and drink items must be suitable for vegetarians. We also do not include nicotine, tobacco or any food/drink that may be considered harmful.

What other contents can be included in or with the box?

All boxes can include flowers of your choice. We also have an ‘extras’ tab with a variety of items you can choose from. Please be careful when selecting additional items as you may be charged extra. 

Are the flowers real or eternal?

We offer both artificial and eternal roses in a variety of colours. You can choose which type of flower you would like in your box when ordering. Please be careful when doing so as the price will vary depending on the type of flower you have chosen. 

What’s the difference between standard artificial flowers and premium artificial flowers?

Premium roses are made from a silk material. They have a finessed surface finish and an elegant quality. These roses are ideal for luxury premium gifts. Please be careful when selecting premium flowers as you may be charged extra.

How long does delivery take?

The estimated delivery time for standard delivery is 7 working days. Your order can be shipped at any time during the seven days. If you need your box urgently you can select the ‘express’ delivery option and your box will be prepared and shipped in 3-4 working days. Please view our delivery section for more information.

How do you ensure the box is delivered in perfect condition?

All items in the box are secured firmly to ensure restricted movement during transit. The boxes are also packed well to ensure that they do not get damaged.

Does delivery include weekends?

Delivery does not include weekends. Our delivery service operates on five working days only (Monday – Friday). Please be aware that your delivery time frame will be excluding weekends.

Do you ship internationally?

We ship in the UK only. We do not ship internationally or to any offshore islands (Scottish highlands, Northern Ireland). If you would like your box delivered to the following postcodes, you will be charged an additional surcharge fee; BT, IV, IM, PO, PA, PH, HS and ZE.

How do I cancel my order?

Order cancellations will only be permitted during the first 24 hours after the order has been placed. You will not be refunded if you cancel your order after we begin preparing your box. Please notify us via email if you would like to cancel your order.

How do I return my order?

We do not allow/accept any returns for PBC boxes as each box is customised. If your box has minor damage that can be rectified we may offer a partial refund.

Do you offer discounts if you order more than one box?

Our prices are all fixed. We do not offer discounts unless more than 4 boxes are purchased in one order. For more information you can contact us directly via email.

Is my privacy protected when shopping with you?

Your personal information will not be disclosed to anyone without your permission. Any information that is disclosed will be in accordance with the Data Protection Act of 1998. For more information visit our privacy policy tab.